Privacy policy

Plain-language summary: we only collect what you send us through the contact form, we use it to reply to you, and we never sell it.

Who we are

Niceops, Belgrade, Serbia, runs this website. We are the “controller” of any personal data you send us through it, which means we decide how it is used and we are responsible for protecting it.

What we collect

Only what you type into our contact form: your name and your email address, plus the content of your message. We don’t ask for anything else, and we don’t create accounts or take payments through this site.

Why we collect it

We use your name and email only to read your message and reply to you. The legal basis is your consent, which you give by submitting the form, and our legitimate interest in answering enquiries. We don’t use your details for marketing or newsletters unless you separately ask us to, and we never sell or share them for advertising. Your message may pass through [our email provider / form service], which handles it on our behalf under a data processing agreement.

How long we keep it

We keep your name, email and message only as long as needed to deal with your enquiry, and no longer than 36 months after our last contact. If the enquiry leads to a working relationship, we keep records for as long as the law requires. After that, we delete them.

Analytics and cookies

We use Vercel Web Analytics to count page views and see which pages are useful. It doesn’t use cookies and doesn’t identify you: it records aggregated data such as the page visited, the referring site, your country, and your browser and device type. Visitors are counted using a hash of the request that is discarded after 24 hours, so we can’t track you across days or other websites. This website doesn’t use tracking or advertising cookies.

Your rights

Under Serbian law, you can ask us at any time to:

• show you the data we hold about you,
• correct it,
• delete it,
• restrict how we use it,
• give you a copy in a portable format, or
• stop using it, including by withdrawing your consent.

Withdrawing consent doesn’t affect anything we did before you withdrew it. We will answer your request within 30 days. If you think we’ve handled your data unlawfully, you can complain to the Commissioner for Information of Public Importance and Personal Data Protection (Poverenik za informacije od javnog značaja i zaštitu podataka o ličnosti), www.poverenik.rs.

Contact

Questions about this policy: hello@niceops.work.